SMS/Messaging Disclosure

Program Operator: Smera Entertainment LLC, a California limited liability company

Platform: Ember is an AI-powered front office platform designed for home services businesses, including HVAC, plumbing, roofing, and other home service providers.

Purpose: We send SMS messages in connection with the Ember platform to facilitate business communications, appointment management, team coordination, and account administration.

The following types of messages are sent through the Ember Messaging Program:

• Booking Confirmations: Sent to callers after an appointment is booked via the Ember AI voice agent, containing appointment date, time, location, and service details.
• Team Member Invitations: Sent to technicians and employees when invited to join their employer's Ember account, containing setup instructions and onboarding information.
• Daily Schedule Notifications: Sent to technicians with their assigned jobs for the day, including job details and customer information.
• Job Assignment Alerts: Sent to technicians when a new job is assigned to them, enabling rapid response and coordination.
• Account Verification Codes: Sent to business owners and users to verify their phone number during account setup and security procedures.
• System Notifications: Occasional service-related messages including trial expiration reminders, billing alerts, and important platform updates.

Message frequency varies based on your role and activity on the Ember platform:

• Business Owners: Typically 1–5 messages per month (account verification, system alerts, billing notifications).
• Technicians: Typically 1–3 messages per day (daily schedules, job assignments, coordination updates).
• Callers/Customers: Typically 1 message per booking (appointment confirmation).

Note: Message frequency is not guaranteed and may vary based on your use of the Ember platform and business needs. Frequency may increase during peak periods or if your business sends multiple jobs or updates.

Consent is obtained through the following mechanisms:

• Business Owners: Consent is provided when you create an Ember account and voluntarily provide a phone number for account administration and notifications.
• Technicians: Consent is provided by replying "YES" to the initial team invitation SMS or by accepting the invitation terms when joining an Ember account.
• Callers/Customers: Consent is implied when providing their phone number to the Ember AI voice agent for the purpose of receiving a booking confirmation message.

Important: Consent to receive Ember messages is not a condition of purchasing any goods or services. You may decline to receive messages by not providing your phone number or by opting out at any time (see Section 5 below).

Your phone number and consent information are not shared with third parties for marketing purposes and are used solely to deliver the Ember platform services.

You may opt out of Ember messages at any time by replying "STOP" to any message you receive from us.

• After you opt out, you will receive a one-time confirmation message acknowledging your opt-out request.
• After opting out, no further Ember messages will be sent to you unless you explicitly re-opt-in by replying "YES" to a future message or re-enabling notifications in your Ember account settings.
• Opting out may affect your ability to receive important service notifications, booking confirmations, and job assignments. If you are a technician, opting out may impact your access to daily schedules and job alerts.

To get support, reply "HELP" to any message you receive from Ember.

• You will receive a reply containing support contact information and resources.
• You can also contact us directly at hello@agentember.ai for assistance with any questions about the Ember Messaging Program.

Standard message and data rates may apply to SMS messages sent and received from Ember, depending on your mobile service plan.

• Check with your carrier: Contact your mobile service provider for details about your messaging plan and rates.
• Ember charges: Ember does not charge you separately for messages beyond standard carrier rates.

The Ember Messaging Program works with major United States wireless carriers, including:

• AT&T
• Verizon
• T-Mobile
• Sprint
• U.S. Cellular
• Other major carriers

Note: Carriers may change delivery capabilities. Ember is not responsible for carrier delivery failures or delays.

We respect your privacy and the security of your personal information.

For more details on how we collect, use, and protect your information, please review our full Privacy Policy.